ENEB Master Thread

[krunccrni]

It's great to see that they have time to send these promotion offers, but don't have time to answer my emails and Whatsapp messages. My final project papers are still not evaluated and nobody is answering what's going on. The papers were sent on July 17 and July 24. Because of this currenty I wouldn't think about using these promotion offers. If they can't answer or evaluate final papers for two months how can they handle even more students...
I would appreciate if someone know how else can I contact them to get evaluation or any answer at all?
Thanks

I am having the same problem. I turned a paper in last week and received my grade (passing) within a few hours! Meanwhile, I have turned in papers a month ago without any response at all. What is going on over there? Sorry, I don't have an answer for you, just thought you might like to know you are not the only one!

Email academy@eneb.com with the subject line Overdue Grades. You can copy/paste the sample note below. This never failed to work for me.

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Greetings,

I submitted my final project for [Name of Course] on [Project Submission Date]. The 10-14 business days for receiving my grade have passed and now my grade is overdue. I have sent multiple emails to [Department-Name]@eneb.com and have not had any reply. Please have someone send my grade(s) as soon as possible. Thank you.

Best regards,
Your Full Name
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If I recall correctly, the grading turnaround time was changed to 10-14 business days back around June/July 2023. That's when they got a mass influx of new students and the tutors became overwhelmed with work. Also, remember that Spain has its own national holidays, so make sure to use Google to see what Spain's official holidays are so you don't count those days in the 10-14 business days.

Another option is calling ENEB. Their new website only has their Spain number on it, but I put the numbers from the old website below. You might need to leave a voicemail. If you do, be polite but firm. They need to know you're fed up, but if you're disrespectful you won't do yourself any favors. As of about 2-3 months ago the USA number worked. I don't know about now, since they've made a lot of changes, but it won't hurt to try. Best wishes!

Spain: +34 933 792 437    
USA: +1 (929) 2421337       
Canada: +1 (647) 8481737   
India: +91 (11) 7127 9931    
UK: +44 (0)20 3743 0637     
Philippines: +67 (02) 231-2277

Thank you, I will try that.

Just to add that I received automatic emails for all submissions with this info: "The evaluation time will take within 7 to 10 business days (weekends and holidays not included), depending on the workload of our tutors."